Payments, deposit and refunds

Effective from 30 October 2026. This page is part of our Terms of service.

Payment methods

BLIK
Bank transfer

At the practice — by card or in cash, after the visit.
Online via Stripe — Visa or Mastercard, Apple Pay, Google Pay or BLIK. Only for the first-consultation deposit, through a secure link sent by text message or email.
Bank transfer — for the deposit, to the account given in the message confirming your appointment.

Currencies

Prices are given in Polish złoty (PLN), and for guidance also in British pounds (GBP) and US dollars (USD). The online deposit can be paid in any of these currencies; at the practice we settle in PLN. If your card is in another currency, your bank handles the conversion.

Medical services are VAT-exempt (Art. 43(1)(19) of the Polish VAT Act). We issue a fiscal receipt for every visit, and an invoice on request.

Paying at the practice

You pay for the visit when it ends, according to the price list. If you paid a deposit, it is taken off the price. There is no extra charge for a prescription, referral or recommendations issued during the visit.

Deposit and cancelling a visit

When: only for a first consultation (60 minutes). Other visits are booked without any payment.
How much: PLN 100 — a deposit (zadatek) within the meaning of Art. 394 of the Polish Civil Code.
How: once we agree a time, we send a Stripe link or transfer details. We hold the slot for 24 hours for payment; after that we may release it.
Settlement: the deposit is taken off the price of the visit.
Cancelling or moving at least 24 hours before: free — we refund the deposit in full or move it to the new date, as you prefer.
Cancelling less than 24 hours before, or not attending: we may keep the deposit, because the reserved hour usually cannot be filled.
Sudden illness or emergency: let us know by the day of the visit at the latest — we move the deposit to another date.
If we cancel your visit, we refund the deposit in full or move it to a new date — your choice. This does not limit your rights under Art. 394 of the Polish Civil Code.

How online payment works

We send the link by text message from +48 784 234 564 or by email from [email protected] — always after agreeing a time with you.
The link opens a Stripe payment page at an address starting with https://checkout.stripe.com or https://buy.stripe.com. It shows the name Hairyu, the description “Deposit — first consultation” with the date, and the amount. The description contains no information about your health.
You choose a payment method and confirm it, for example with a BLIK code or in your banking app (3-D Secure).
Stripe emails you a confirmation. Your bank statement will show HAIRYU GABINET.

If you receive a payment link you are not expecting, do not pay — call us.

Payment security

Online payments are processed by Stripe (Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland), a payment provider certified to PCI DSS Level 1, the highest security level in the card payments industry.
You enter card details only on Stripe's page. We never see or store your card number — we only receive payment information (amount, date, card brand and last 4 digits).
We never pass any information about your health or the reason for your visit to Stripe.
The connection is encrypted (HTTPS/TLS) and card payments are confirmed with strong customer authentication (3-D Secure), in line with the PSD2 directive.

Refunds

Deposit — refunded in full if you cancel at least 24 hours before the visit, if we cancel the visit, or if a payment was taken by mistake or twice.
Visit — if we accept a complaint about billing (for example, too much was charged), we refund the difference.

We refund within 14 days, using the same payment method and in the same currency you paid with — unless you expressly agree to another method at no cost to you. Card refunds usually reach your account within 5–10 business days. We confirm every refund by text message or email.

A problem with a payment

If you see a charge you do not recognise, the amount is wrong, or you want your deposit back — please contact us first: +48 784 234 564, [email protected]. We reply during practice hours and can usually sort it out faster than a bank dispute (chargeback). This does not limit your right to dispute a payment with your bank.